Hello, I hope you
enjoy your stay!
Nice of you to drop by! While working, I love reading customer feedback and helping people navigate the internet. Outside of that, I love fishing, playing basketball, and drinking coffee.
Projects
Order Tracking
How I unpacked a complex network of back-end infrastructure and translated it into something customers could understand, helping our business reduce overall order tracking calls by 23%.
B2B Lead Generation
How I helped potential customers discover and explore our B2B offerings, resulting in a 6% increase in organic page views and a 14% increase in sign-ups.
Shipping and Pickup
How I increased same-day and next-day delivery by 48% by providing customers clarity about our shipping and pickup options.
Investment Onboarding
How I help customers onboard easier and increased conversion by 67%.